Refund policy

Warranty (Grinders):

Your Weber Workshops grinder is covered by a one (1) year limited warranty from the date of delivery. Should your Weber Workshops product have a defect in product, material, or workmanship within the first year after delivery, Weber Workshops will either ship you the appropriate replacement part or have you return the product to us for repair or replacement. Weber Workshops reserves the right to determine whether an issue is an actual defect or within the standard manufacturing allowable quality standard. We create our own high standards and pride ourselves on upholding them to maintain high product quality.

Inspection:

Upon receiving your grinder, please inspect it carefully for any surface-level defects. You must report any such defects within 48 hours of delivery to receive consideration for replacement. To report a defect, please contact our customer service team at by email with photos of the damage.

Weber Workshops will not pay for:

  • Repairs of replacements when the product is used for purposes other than intended.
  • Damage resulting from accident, alteration, misuse or abuse or use with products not approved by Weber Workshops.
  • Customer defined issues that are deemed by Weber Workshops to be within standard manufacturing specifications. We will take responsibility for what we consider to be actual issues.


      Please follow these instructions to receive warranty service:

      • Note the product serial number. This number is usually located on the back or underside of the product, either on a sticker or an imprinted graphic.
      • Have the original or a copy of the sales receipt.
      • Contact Weber Workshops at this email address to describe the material or workmanship defect. Weber Workshops will then determine if a replacement part can be shipped to you, or if the product needs to be returned to Weber Workshops for repair or replacement.
      • If the product needs to be returned to Weber Workshops for repair or replacement under the Warranty, Weber Workshops will issue you a Return Merchandise Authorization code as well as information as to where to ship the product. Upon receipt of the product, Weber Workshops may ship a replacement or contact you with further information regarding repair of the product. Typical turnaround time to address Warranty claims is 10-14 business days, plus shipping, depending on your geographical location and type of damage or Warranty claim. Any Warranty returns must be in the original shipping packaging.
      • Shipping costs. If an RMA is issued, in some cases Weber Workshops will pay for return shipping from the customer’s point of origin. If a product is deemed to be without fault and/or not in need of repair, the customer will be responsible for all shipping related costs. 
      • For additional protection of the product and secure handling while a product is being returned for any Warranty repair, Weber Workshops recommends that you use a traceable, insured delivery service. Weber Workshops is not responsible for any damage while a product is in transit or for products shipped that are not delivered to Weber Workshops.

       

      Returns

      If, for any reason, you are not completely satisfied with the purchase of your Coffee Grinder (EG-1, HG-2 or Key) from the Store, you can return the product(s) within 30 days of purchase for a refund less a 15% restocking fee and bank fees (detailed below in "cancellations") provided the product(s) are in like new condition and are in their original packaging. Shipping costs are not refundable. 

      In cases where products are returned with signs of wear, the refund will be adjusted as necessary. 

      Our policy lasts 30 days and only applies to Coffee Grinders. If 30 days have gone by since your delivery, we unfortunately can’t offer you a refund or an exchange.

      Other items are not eligible for return.

      To initiate a refund, and to arrange for the return of the product(s), you can send us an email. You are responsible for the costs of shipping the product back to Weber Workshops.

      To complete your return, we require a receipt or proof of purchase. Please keep your original email receipt.

      There are certain situations where only partial refunds are granted. In those situations, the percentage is determined by the condition of item(s) (if applicable). 
      For example, item(s) not in original condition, and/or with damaged and/or missing parts for reasons not due to our error or items missing their original packaging may only be eligible for a partial refund. 

      Shipping

      To return your product, please contact us for the correct shipping location depending on where you live.

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Refunds (if applicable)

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few working days. Please note it may take up to 7 business days to inspect returns.

      In the case of lost or stolen items, we are only able to refund if and when the carrier insurance comes through. Compliance from the customer is necessary in order to get this refund, and may be out of Weber Workshops' control. 

      Cancellations

      Products that have been ordered and paid for but still not shipped are eligible for cancellation. However, all credit card and processing fees from the transaction will be subtracted from the return amount. For orders within the United States (or with US credit cards), this is around 2.5% for all credit cards, and 3.5% for American Express. For International orders (or with International credit cards), this is around 3.5% on all cards (including Amex). Our strong preference would be to be able to return, in full, the amount of the purchase. However, as we cannot recoup the fees from either Shopify or the Credit Card companies, we are only able to refund the money that we receive after their fees are taken. We thank our customers in advance for their understanding in this matter.

      Products that are purchased as pre-order items are ineligible for cancellation unless specified otherwise.