Refund policy
Grinder Warranty
Weber Workshops grinders are covered by a one (1) year limited warranty beginning on the date of delivery.
If your grinder has a defect in materials or workmanship during the warranty period, Weber Workshops will, at its discretion:
• Ship the appropriate replacment part;
• Repair the product; or
• Replace the product.
Weber Workshops reserves the right to determine whether an issue constitutes a defect or falls within normal manufacturing tolerances. We maintain strict internal quality standards and evaluate warranty claims against those standards.
Inspection After Delivery
Please inspect your grinder carefully upon delivery for cosmetic or other visible damage. Any visible damage or surface-level defect must be reported within 48 hours of delivery to be considered for replacement. To report an issue, contact our customer service team by email and include clear photographs of the product, packaging, and damage.
What the Warranty Does Not Cover
• Repairs or replacements resulting from use of the product for purposes other than those for which it was designed;
• Damage caused by accident, modification, misuse, abuse, improper maintenance, or use with products or accessories not approved by Weber Workshops;
• Cosmetic variations or customer-reported concerns that Weber Workshops determines to be within normal manufacturing specifications;
• Normal wear and tear; or
• Damage that occurs while a product is being shipped to Weber Workshops.
• Weber Workshops will determine whether a reported issue qualifies for warranty coverage.
How to Request Warranty Service
1. Locate the product serial number. It is generally found on the back or underside of the product, either on a label or as part of an imprinted graphic.
2. Have the original sales receipt or other proof of purchase available.
3. Contact Weber Workshops by email and describe the suspected defect in materials or workmanship. Include photographs or video where appropriate.
4. Weber Workshops will determine whether:
• A replacement part can be sent to you;
• The product must be returned for repair; or
• The product must be returned for replacement.
Do not return a product without authorization.
If a return is required, Weber Workshops will provide a Return Merchandise Authorization number and instructions identifying where the product must be shipped.
After receiving and inspecting the product, Weber Workshops may repair it, replace it, or contact you with additional information.
Typical processing time for a warranty claim is 10–14 business days after receipt of the product, excluding shipping time. Processing time may vary depending on the customer’s location, the nature of the issue, and parts availability.
Warranty returns must be shipped in the original shipping packaging.
Warranty Shipping Costs
When a Return Merchandise Authorization is issued, Weber Workshops may pay the cost of return shipping from the customer’s location, depending on the circumstances of the claim. If the product is inspected and determined to be free of defects or not in need of repair, the customer will be responsible for all related shipping costs.
We recommend using a trackable and insured shipping service when returning a product. Weber Workshops is not responsible for products that are lost, undelivered, or damaged while being shipped to us.
Grinder Returns
Coffee grinders purchased from the Weber Workshops Store may be returned within 30 days of delivery, subject to the conditions below.
This return policy applies only to the following grinders:
• EG-1
• HG-2
• The Key
To qualify for a return, the grinder must be in like-new condition and returned in its original packaging.
Approved returns are subject to:
• A 15% restocking fee;
• Non-refundable original and return shipping costs.
Products returned with signs of use, wear, damage, missing parts, or missing packaging may receive a reduced refund or may be rejected.
Returns requested more than 30 days after delivery are not eligible for a refund or exchange.
Starting a Return
To request a return, contact Weber Workshops by email before shipping the product.
We will provide the correct return address based on your location. Do not return a product without first receiving return instructions.
You must provide a receipt or other proof of purchase. Please retain your original order-confirmation email.
The customer is responsible for the cost of shipping the product back to Weber Workshops.
Partial Refunds
Weber Workshops may issue a partial refund when a returned product is not in its original condition.
This may include products that:
• Show signs of use or wear;
• Are damaged for reasons not caused by Weber Workshops;
• Have missing parts or accessories; or
• Are missing some or all of the original packaging.
The amount of any deduction will be based on the condition of the returned product and the cost required to restore or resell it.
Return Shipping
Return shipping costs are the customer’s responsibility and are non-refundable.
If Weber Workshops provides or pays for a return shipping label, the cost of that label may be deducted from the refund.
We recommend using a trackable and insured shipping service. Weber Workshops cannot guarantee receipt of a returned product and is not responsible for products lost or damaged during return shipping.Delivery times for repaired, replaced, or exchanged products will vary depending on the customer’s location.
Refunds
After receiving the returned product, Weber Workshops will inspect it and notify you by email that it has been received. We will then notify you whether the refund has been approved, reduced, or rejected. Please allow up to seven business days for inspection.
If approved, the refund will be issued to the original payment method. The time required for the funds to appear will depend on the payment provider or financial institution.
Lost or Stolen Shipments
For products reported as lost or stolen during shipment, Weber Workshops can issue a refund only after the carrier approves and pays the related insurance or loss claim.
The customer may be required to provide information, documents, identification, or other cooperation requested by Weber Workshops or the carrier. The timing and outcome of a carrier claim may be outside Weber Workshops’ control.
Cancellations
Products that have been ordered and paid for but still not shipped are eligible for cancellation. Products sold as pre-order items cannot be cancelled unless the applicable product listing or pre-order terms specifically state otherwise.